Syndicate
BT Broadband - how to get it mended?
I've been without BT Broadband access for over a week, and am getting absolutely nowhere with the BT Fault Department. I am trying to get through to BT Billing, but can't even get a response there. Does anyone have any suggestions, as to how to deal with this bureauocratic nightmare? This is just such a horror show experience. Even a phone number in the UK would be nice. And if I hear the words "the line test is inconclusive" again....
It is like something out of George Orwell, except that 1984 was a long time ago now.
RE: BT Broadband - how to get it mended?
Don't know if this will help or not, but when I was with another broadband Co, and having problems, I decided to ditch them, and told the person in the overseas call centre that I was leaving them. IMMEDIATELY I was put through to someone in the UK who could answer all my questions, offered to cut my subscription rate etc etc etc :roll:
By that point though I was through with them (and moved in fact to BT broadband, who have been fine, but that's no consolation to you :oops: ),
but my own experience suggests that if you threaten to clear off, then suddenly they become very helpful and concerned, where previously they couldn't give a t*ss as long as you keep paying them each month.
Just a thought...